Profile
Over 15 years of IT leadership experience with a consistent track record of driving increased levels of productivity, profits and internal/external customer satisfaction. Recognized as an industry expert among web development professionals and other IT leaders, by having a deep understanding of the pieces and process involved in building and operating a web presence of any scale.
Skills
Internet Architect
Consistently delivers best in class software and integration solutions that exceed customer expectations.
Lead Developer
Proven ability to lead and manage a wide variety of development projects in team and independent situations.
Business Analyst
Provides deep understanding of site usage patterns and user experience based on industry proven technology.
Qualifications
- PCI SSC Internal Security Assessor (ISA)
- Google Analytics Individual Qualification (IQ) program
- CompTIA A+ certified ID: COMP001004481253
- Previously held a Department of Defense SECRET security clearance, Interim TOP SECRET
- Diverse background in many modern computing and networking technologies
- Excellent teacher/trainer, with emphasis on client satisfaction and productivity
- Associate degree in Computer Science, numerous other self-study, military and civilian courses
DevOps
- Ansible
- Chef
- Bash
- Jenkins
- Github/Gitlab
- PagerDuty
- Docker
- Vagrant
- Rackspace
Programming Languages
- Java
- PHP
- JavaScript
- Ruby
- Golang
- Rust
- Python
- C/C++
- RPG
Frameworks
- Spring/Struts
- Hibernate/MyBatis
- Swing/JavaFX
- Zend/Pear/Composer
- Laravel/Symfony
- Express/Connect
- jQuery
- Requirejs
- Backbone/underscore
Databases
- MS Sql Server
- MySql
- Postgres
- DB2
- sqlite
- MongoDB
- Redis
- Memcached
- Hadoop
Operating Systems
- Linux
- OSX
- Windows
- iOS
- Android
- Windows Mobile/CE
- HP-UX
- iSeries
- AIX
Experience
Exclamation Labs
DevOps Lead
October 2015 - Present
- Manager of the web operations team for Gerber Life Insurance at Exclamation Labs
- Conceptualized and presented long term roadmaps for IT Operations strategy
- Standardized configuration management practices by designing an Infrastructure as code solution using software version control tools to track system configuration changes
- Designed and delivered a containerized asset deployment workflows using modern technologies such as Docker, Ansible, and Vagrant
- Reduced mean time to recovery (MTTR) of downtime incidents by building out strategies and play-books to support on call staff and operations team
- Employed NewRelic platform monitoring tools to provide visibility into server and network performance
- Performed detailed audit analysis and remediation in support of PCI compliance program and Nestle Global standards
- Attended conferences and training seminars learning valuable skills from industry leading professionals
- Assisted organizers of the #techgap2016 Western Maryland IT Center of Excellence conference
- Created and presented on The Culture of Devops at #techgap2017 Western Maryland IT Center of Excellence conference
- Architected a multi-vendor delivery platform for production assets providing independent development teams a common packaging target and software delivery workflow
- Evangelized DevOps methodologies by bringing together management, operations and development teams using agile processes
- Created and presented operational status reports reflecting performance against various SLA metrics and KPIs
- Managed operating budgets across multiple projects and teams
Exclamation Labs
Sr. Web Developer
May 2008 - October 2015
- Manager of the web development team for gerberlife.com
- Acted as senior developer for www.mdmountainside.com, www.alleganyartscouncil.org (a previous version), www.alleganycofair.org (a previous version), www.exclamationlabs.com, https://mathinstitutes.org/videos/, www.albanesecandy.com (a previous version) and many other sites
- Maintained a big picture view of all operations from Product Development, SEO and Analytical Reporting, down to System Administration and Server Operations
- Directed development of numerous large scale development projects involving geographically distributed teams, and outside resources
- Successfully launched many projects that have had a significant positive impact for Gerber Life Insurance leading to increased sales, better customer retention and internal productivity including: Gerberlife.com eService, Gerberlife Agent Portal, First time payment microsites, Mobile direct to consumer sites, pages and applications, and numerous marketing endeavors
- Trained development teams on modern web development technologies and best-practices for many technologies including HTML, CSS, JavaScript, Java, PHP and SQL
- Utilized cloud based solutions and customized tooling to support numerous marketing and IT projects
- Created project proposals, requirement specifications, and statement of work documents for multiple clients
- Completed highly customized tracking and analytics implementations using IBM Coremetrics, and Google Analytics. Sometimes working directly with Google engineers to implement undocumented features
- Developed ETL and migration scripts to support backend reporting and analysis
- Designed and presented cutting edge solutions to upper management of Gerber Life Insurance Company for server environment management and software development practices
- Conducted static code analysis and dynamic scanning ensuring code compliance in accordance with OWASP and other security best practices
Biederlack Of America
Network Administrator & Webmaster
January 2006 – April 2008
- Performed complete rewrite of www.biederlack.com (now defunct) using RPG, PHP, JavaScript, and DB2 Native SQL on an iSeries (AS/400) midrange platform.
- Implemented and customized www.reddotsports.com (also defunct) a full service ecommerce platform based on osCommerce, providing direct sales of merchandise and real-time inventory checks to backend AS/400 system
- Designed, installed and managed connectivity solutions for corporate wide area and local area networks over Ethernet, Twin-Axe, Fiber Optic, VPN links, and Wireless topologies
- Active Directory interfacing other third party equipment to provide single-sign-on solutions
- iSeries Administration, including PTF installs, DB2 maintenance, Zend PHP installs, SSHD implementations, Web Sphere setups, and other miscellaneous maintenance
- Maintained various business systems including Kronos time keeping systems, custom built point of sale systems, and Human resource systems
- Programmed and implemented Microsoft Windows Scripts to speed logins and automate routine tasks
- Performed ISP migrations, including in-sourcing of e-mail, DNS, web servers, and Domain management
- Conducted wireless site surveys, and implementations for factory personnel and mobile warehouse inventory control equipment
- Migration of LXE 802.11b WEP networks to Cisco Aironet 802.11g WPA Enterprise tied to Microsoft Active Directory via IAS/RADIUS
- Disaster recovery and capacity planning for international branch office connectivity, using VPN’s and load balancing techniques
- Security vulnerability and penetration testing using Cisco IDS, Nmap, Wireshark (ethereal), and other utilities
US Navy (Submarines)
Fire Control Technician, Second Class
February 2001 - January 2006
- Performed calibration, adjustments, and tests on submarine fire control, weapons guidance and launcher systems, optical alignment equipment, and other basic electronic circuits
- Operated, repaired and maintained all electronic and associated computer equipment involving underwater target engagement and avoidance systems
- Utilized all available resources to provide uninterrupted availability of services to users during wartime conditions, where outside support was limited or unavailable
- Coordinated projects between multiple contractors during weapon systems installations and maintenance
- Provided support for all components of the SIPRNET, NIPRNET and tactical networks onboard USS Oklahoma City
- Served as RPPO which provides logistical support and inventory control to the Fire Control department and also supported the ship-wide Naval Logistics system for all other departments
- Worked with developers from Johns Hopkins APL providing support and user feedback for experimental government software
- Assisted in trials for the US Navy Unmanned Underwater Vehicles program
- Qualified as Chief Weapons Handling Supervisor providing direct oversight for loading and unloading operations of ADCAP Torpedoes and Tomahawk Missiles
Biederlack Of America
PC Coordinator
May 1999 - February 2001
- Provided desktop support to over 150 users, utilizing various hardware and operating system combinations
- Educated users on a range of software products including Microsoft Office products and custom manufacturing software
- Repaired and reloaded a wide variety of personal computer systems as well as specialized servers
- Increased life cycles of legacy equipment by repairing, upgrading and re-implementing
Sites
David "Andrew" Cope — davidandrewcope@gmail.com — (301) - 338-1841